Shipping & Returns Policy

DYNE – Shipping & Returns Policy

At DYNE, each piece is crafted with meticulous attention to detail, blending artistry with fine craftsmanship. Our policies are designed to ensure a seamless experience, with dedicated support available for any special requests.

 

Shipping

We offer secure and insured shipping worldwide, ensuring your piece arrives safely.
  • Domestic (U.S.) Shipping: Complimentary express insured shipping on all orders.
  • International Shipping: Rates vary by destination and will be calculated at checkout. Import duties and taxes are the responsibility of the recipient.
  • Processing Time:
    • Ready-to-Ship Pieces: Dispatched within 3-5 business days.
    • Made-to-Order & Bespoke Pieces: Crafted exclusively for you and require 6-8 weeks for production before shipment.
  • Tracking & Signature Confirmation: All shipments are fully insured and require a signature upon delivery. Tracking details will be shared once your order is on its way.
For special shipping requests, including expedited services or discreet delivery, please contact us at customercare@dedyne.com.

 

 

Returns & Exchanges

Each DYNE piece is handcrafted to the highest standards. Due to the nature of our work, all sales are final. However, we are committed to ensuring your satisfaction and offer the following options:

  • Bespoke & Made-to-Order Pieces: These pieces are created specifically for you and are non-refundable and non-exchangeable.
  • Ready-to-Ship Pieces: If you are unsatisfied with your purchase, please contact us within 48 hours of delivery to discuss an exchange or store credit. Returns must be unworn, in original condition, and accompanied by all original packaging.
  • Damages & Repairs: If your piece arrives damaged or requires adjustments, please notify us within 24 hours of receipt, and we will arrange a solution.

 

Concierge Support & Aftercare

Your DYNE piece is made to last a lifetime. We offer a range of aftercare services, including:

  • Professional Cleaning & Maintenance
  • Resizing & Adjustments (where possible)
  • Restoration & Repairs

For inquiries regarding aftercare, custom adjustments, or to schedule a private consultation, please email customercare@dedyne.com or request an appointment through our website.

 

We appreciate your trust in DYNE and look forward to crafting something truly special for you.